FDIC Insured

Customer Resource Center

Customer Protection & Security

Summit State Bank is committed to protecting you from identity theft, scams and fraud. We ask that you join us by being diligent in reviewing your account activity and contacting us as soon as you notice something unusual.

Please note that Summit State Bank will never phone, text, or email you to request private information such as your account number, social security number, card number or password.

If you receive a call or are contacted by someone who purports to be from Summit State Bank, who is asking for personal and account information, please contact us immediately at (707) 568-6000 for assistance.

Summit State Bank offers several tools to help manage your finances. Accessing your account information online from wherever and whenever you choose, helps you keep track of your cash flow and manage your money.

Personal

Enroll in SummitOnline Banking and have access to your account information, pay bills, view transactions and transfer money between accounts.

Business

To manage your business account, enroll in Business eBanking and collect money from your customers, pay vendors and your employees and your state and federal taxes through ACH.

Pay your bills quickly and conveniently with Bill Pay through SummitOnline Banking and Business eBanking.

Manage your financial paperwork by signing up for eStatements so you can maintain electronic files of your monthly statement, eliminating paperwork and securely manage your records electronically to prevent fraud.

Set balance thresholds so you can manage your cash flow and receive pre-set alerts initiated by you.

Beneficial Ownership

It is our intent to make your banking experience with Summit State Bank as simple as possible while fully complying with legal requirements.

In 2018, the United States Treasury Department added a new requirement under the Bank Secrecy Act that all banks must adhere to in identifying and verifying the beneficial owners and a control person of each legal entity customer. You can download the Certification of Beneficial Ownership form here.

Never hesitate to call us directly at (707) 568-6000 should you have any additional questions.

 

Quick Help & Common Requests

 

Bank Routing Number

321181307

How do I report a lost or stolen card?

If your card is lost, stolen, or compromised, please contact us immediately.

Prompt reporting helps prevent unauthorized transactions.

How do I reorder checks?

To reorder checks, simply click on the secure link to Harland Clarke.

What should I do if I lose my phone after hours?

For your protection, take the following steps as soon as possible:

  • Sign in to online banking from another device and remove the lost phone from your account.
  • Contact Summit State Bank at (707) 568-4950 during business hours.
  • Notify your mobile carrier to suspend service to the device.
How do I access online and mobile banking?

You can access your accounts through the Summit State Bank mobile app or by signing in through a web browser on your computer or mobile device.

Apple Store »
Google Play »

Can I use my current phone?

You can access online and mobile banking on most smartphones.

Download the Summit State Bank mobile app on iPhone or Android, or access your account using a mobile web browser. An internet connection is required.

How do I enroll in online and mobile banking?

If you already have an account with Summit State Bank, simply download the Summit State Bank mobile app and follow the prompts to enroll and register your device.

You can enroll in online banking using a mobile web browser by visiting summitstatebank.com on your mobile device and signing in with your account information. Follow the on-screen prompts to complete enrollment and register your device.

If you are not currently enrolled in online banking, please contact your local branch for assistance.

What should I do if I'm having trouble with the mobile app?

If you're experiencing issues downloading, updating, or accessing the Summit State Bank mobile app, we recommend contacting your device's app store directly for assistance:

If you continue to experience issues after contacting the app store, please contact Summit State Bank for additional support.

Does Summit State Bank offer Zelle®, Cash App, or other peer-to-peer payment services?

Summit State Bank does not directly offer Zelle® or other peer-to-peer (P2P) payment services within online or mobile banking.

However, customers may choose to use third-party P2P services such as Zelle®, Cash App, Venmo, or PayPal by signing up directly through those providers' apps or websites and linking their Summit State Bank account or debit card, if supported.

Are peer-to-peer payment services safe to use?

Peer-to-peer payment services are provided by third-party companies and are subject to their own terms and security practices. Customers should use caution when sending money, as P2P payments are typically instant and may not be reversible.

Only send money to people you know and trust, and be alert to scams involving payment requests.

How do I sign up for Remote Deposit?

Visit one of our four branch locations and complete an application. This option is required for our multi-check scanning option used by many businesses.

Am I eligible for Remote Deposit?

Eligibility is based on a history of managing your bank account responsibly.

What kind of scanner works with Remote Deposit?
  • Two types of scanners can be used with remote deposit. Single-check scanner or multi-check scanner.
  • Businesses with high check volumes may prefer to use a scanner that can process multiple checks at a time. The Bank can provide you with this type of scanner for a fee.
How does Remote Deposit work?

Remote Deposit allows business customers to deposit checks using a single-check or multi-check scanner.

  • Log in to online banking and select Remote Deposit.
  • Follow the on-screen instructions to scan your checks.
  • Multi-check scanner deposits do not require manual endorsement, as endorsement is applied automatically during scanning.
  • Review your deposit and submit.
  • Print reports as needed.

After you deposit your checks

  • Store original checks in a secure location until you receive email confirmation that the deposit has been approved.
  • After approval, business customers must retain deposited checks for 30 days, then securely shred or destroy them.
  • Images of deposited checks are available for viewing online for up two years.
Is Remote Deposit safe?

Yes. Summit State Bank uses multiple layers of security to help protect your account, including secure login authentication, device registration, and encrypted data transmission.

Online banking sessions automatically time out after a period of inactivity. We recommend logging out or closing your browser when you're finished using online banking.

Important note about deposit review

For security and quality control, some deposits may be reviewed if they exceed limits or if image quality needs to be verified. Deposits not approved by 4:00 PM Pacific Time may be processed on the next banking day.

Do I need to endorse my check?

It depends on how you are depositing the check.

  • Mobile Deposit (using the mobile app)
    Yes. Endorse the check with:
    "For Mobile Deposit only to Summit State Bank" and your signature before submitting the deposit.
  • Remote Deposit (business scanners)
    No. Checks deposited using a multi-check scanner do not require manual endorsement. Endorsement is applied automatically during the scanning process.
Will my check be deposited to my account the same day I scan it?

Deposits submitted by 4:00 PM Pacific Time on a banking day are generally processed the same day for both personal and business accounts. Deposits submitted after that time will be processed on the next banking day.

Credit for your deposit is provided in accordance with Summit State Bank's Funds Availability Policy. In most cases, funds are available on the first business day after the day your deposit is processed.

Please refer to Summit State Bank's Deposit Account Agreement and Disclosure for complete details regarding funds availability and deposit processing.

Mobile Deposit - How do I sign up?
  • Download the Summit State Bank mobile app on your smartphone or tablet and enroll directly in the app.
  • Visit one of our branch locations to complete an application. This option is required for businesses that use multi-check scanning.
Mobile Deposit - What kind of smartphone works with Mobile Deposit?

Mobile Deposit is available on most iPhone, Android smartphones, and tablets that support the Summit State Bank mobile app.

How does Mobile Deposit work?

Mobile Deposit allows you to deposit checks using the Summit State Bank mobile app.

  • Endorse the back of your check with "For Mobile Deposit only to Summit State Bank" and your signature.
  • Download the Summit State Bank mobile app and sign in.
  • Select Deposit button under menu > deposit and follow the on-screen prompts to photograph the front and back of your check.
  • Review the images and submit your deposit. No deposit slip is required.
  • You'll receive an on-screen confirmation and an email once your deposit is reviewed.

After you deposit a check

  • Consumer customers should securely destroy the check after receiving confirmation that the deposit has been approved.
  • Business customers should retain deposited checks for 60 days before securely destroying them.
  • Check images are available for viewing in the mobile app for up to 30 days.
Mobile Deposit - Will my check be deposited the same day?

Yes, if your deposit is submitted by 4:00 PM Pacific Time on a banking day, it will be processed the same day for both personal and business accounts. Deposits submitted after that time will be processed on the next banking day.

Funds availability is subject to Summit State Bank's Funds Availability Policy. In most cases, funds are available on the first business day after the day of your deposit. Please review the Funds Availability Policy for full details.

Is online and mobile banking secure?

Summit State Bank uses multiple layers of security to help protect your account, including secure login authentication, device verification, and encrypted data transmission.

For your protection, online and mobile banking sessions automatically time out after a period of inactivity. We recommend signing out when you're finished using online or mobile banking.

No account data is stored on your device when using the Summit State Bank mobile app or mobile web browser.

What other security tips do you recommend?

To help protect your account, we recommend the following best practices:

  • Use a strong passcode or biometric security on your phone.
  • Download the Summit State Bank mobile app only from official app stores.
  • Avoid using public or unsecured Wi-Fi when accessing your accounts.
  • Never store your username or password on your device.
  • Always sign out of online or mobile banking when you're finished.
  • Do not share your device or login credentials with others.
  • Enable account alerts to notify you of important account activity.

Summit State Bank will never call, text, or email you to request sensitive information such as your account number, Social Security number, card number, or password.

Can I set up alerts to advise me when activity occurs on my account?
  • Yes. We highly recommend that you use alerts to send text and/or email messages to you when activity occurs on your account. To set up alerts, log in to online banking from your PC and go to:
  • Business eBanking > Administration > Communications > Manage Alerts
  • Online Banking > Self Service > Alerts
What are Card Controls?

Card Controls is a feature in the Summit State Bank mobile app that allows you to manage how and where your debit card can be used. You can turn cards on or off and set usage limits to help protect against unauthorized transactions.

What can I control with Card Controls?

Card Controls lets you customize how your card is used, including:

  • Turning your card on or off at any time
  • Limiting card use by location or region
  • Restricting certain transaction types (such as ATM or online purchases)
  • Limiting card use by merchant type
  • Setting dollar amount limits for transactions

These controls add an extra layer of protection if your card is lost, stolen, or compromised.

How do I access Card Controls?

Card Controls are available through the Summit State Bank mobile app. After signing in, select Card Controls from the menu to view and manage your cards.

Can I turn my card off if it's lost or stolen?

Yes. Card Controls allows you to instantly disable your card through the mobile app. You can re-enable the card at any time if it is found.

Disabling your card does not replace the need to report a lost or stolen card to the Bank.

Can I restrict where my card is used?

Yes. You can limit card use to specific geographic regions or block international transactions using Card Controls. Transactions outside of your selected regions will be declined.

Can I limit how much can be spent on my card?

Yes. You can set a dollar amount limit for card transactions. Any transaction that exceeds your selected limit will be declined.

Can I control what types of purchases are allowed?

Yes. Card Controls allows you to restrict card use by transaction type or merchant category. If a restricted transaction is attempted, it will be declined.

Are Card Controls available for all cards?

Eligible debit cards will appear automatically in Card Controls within the mobile app. Availability may vary based on card type and account eligibility.

Do Card Controls replace fraud monitoring by the Bank?

No. Card Controls provide additional protection, but Summit State Bank continues to monitor accounts for suspicious activity. Customers should still review account activity regularly and report unauthorized transactions promptly.

Can I receive alerts for card activity?

Yes. You can enable alerts through the mobile app to receive notifications about card activity based on your preferences.

What is Positive Pay?

Positive Pay is a fraud prevention service designed to help protect business accounts from unauthorized or altered checks.

When you issue checks, you provide the Bank with key check details such as the check number, issue date, and amount. As checks are presented for payment, they are compared against the information you provided. Any discrepancies are flagged for review before payment is made.

Positive Pay is offered at no cost to Summit State Bank business customers.

How do I enroll in Positive Pay?

Business customers can enroll in Positive Pay by contacting Summit State Bank. Our team will help you set up the service and provide guidance on submitting issued check information.

Once enrolled, you'll submit check details through online banking so issued checks can be verified before payment.

How do I use Positive Pay once I'm enrolled?

After enrollment, businesses submit issued check details through online banking. If a check is presented that does not match the information provided, it is flagged for review before payment is made.

What is a wire transfer?

A wire transfer is a fast, secure way to send money electronically between banks, either within the U.S. or internationally.

What types of wire transfers does the bank offer?

We offer:

  • Domestic wire transfers (within the U.S.)
  • International wire transfers (to banks outside the U.S.)
How long does a wire transfer take?
  • Domestic wires are typically processed the same business day if submitted before the cutoff time.
  • International wires usually take 1–3 business days, depending on the destination country and receiving bank.
What is the cut off time to send a wire out same day?

The wire cut off time is 12:00pm PST for online wires and 1:00pm PST for wires processed in a branch.

Is a wire transfer reversible?

Once a wire transfer is sent, it is generally final and cannot be reversed. Customers should carefully verify all information before submitting a wire.

What information is required to send a wire?

You will need:

  • Recipient's full name & address
  • Recipient's bank name and address
  • Routing number (domestic) or SWIFT/BIC code (international)
  • Recipient's account number
  • Amount being sent
  • Purpose of the wire
Are there limits on how much I can send?

Wire limits may vary by account type and delivery method. Please contact us or log in to online banking to view your specific limits (only customers with online wire agreement have an assigned limit).

Are there fees for wire transfers?

Outgoing Domestic Wire Fee – $25.00

Outgoing International Wire Fee – $40.00

Incoming Wire Fee(domestic or international) - $10.00

Who is excluded from the Beneficial Ownership Rule?

Exemptions and Limitations

A legal entity is defined as a corporation, limited liability company, other entity created by the filing of a public document with a Secretary of State, a general partnership, a limited partnership, business trust and any similar entity formed under the laws of a foreign jurisdiction. We are not required to identify and verify the identity of the beneficial owners of a legal entity customer when the customer opens any of the following:

• Accounts established at the point-of-sale to provide credit products, solely for the purchase of retail goods and/or services at these retailers, up to a limit of $50,000.

• Accounts established to finance the purchase of postage and for which payments are remitted directly by the financial institution to the provider of the postage products.

• Accounts established to finance insurance premiums and for which payments are remitted directly by the financial institution to the insurance provider or broker.

• Accounts established to finance the purchase or lease of equipment and for which payments are remitted directly by the financial institution to the vendor or lessor of the equipment.

 

These exemptions will NOT apply under EITHER of the following circumstances:

• If the accounts are transaction accounts through which a legal entity customer can make payments to, or receive payments from, third parties

• If there is the possibility of a cash refund for accounts opened to finance purchase of postage, insurance premium or equipment leasing.

 

Additionally, the Rule excludes from the definition of legal entity customer certain entities that are subject to Federal and State regulation and for which information about their beneficial ownership and management is available from the Federal and State agencies. The following list of exclusions have been outlined in the Rule:

• Financial institutions regulated by a Federal functional regulator or a bank regulated by a State bank regulator

• Department or agency of the U.S., of any State, or of any political subdivision of a State

• Any entity established under the laws of the U.S., or any State, or of any political subdivision of any State, or under an interstate compact

• Any entity (other than a bank) whose common stock or analogous equity interests are listed on the New York (NYSE), American (ASE) or NASDAQ stock exchange

• Any entity organized under the laws of the U.S. or of any State at least 51% of whose common stock or analogous equity interests are held by a listed entity

• Issuers of securities registered under Section 21 of the Securities Exchange Act of 1934 or that is required to file reports under 15(d) of that Act

• Any investment company, as defined in Section 3 of the Investment Company Act of 1940, registered with the SEC

• An SEC-registered investment adviser, as defined in Section 202(a)(11) of the Investment Advisers Act of 1940

• An exchange or clearing agency, as defined in Section 3 of the SEA, registered under Section 6 or 17A of that Act

• Any other entity registered with the SEC under the SEA

• A registered entity, commodity pool operator, commodity trading adviser, retail foreign exchange dealer, swap dealer or major swap participant, defined in Section 1a of the Commodity Exchange Act, registered with the Commodity Futures Trading Commission

• A public accounting firm registered under Section 102 of the Sarbanes-Oxley Act

• A bank holding company, as defined in Section 2 of the Bank Holding Company Act of 1956 or savings and loan holding company, as defined in Section 10(n) of the Home Owners' Loan Act

• A pooled investment vehicle operated or advised by an FI excluded from the definition of legal entity customer under the CDD Rule

• An insurance company regulated by a State

• A financial market utility designated by the Financial Stability Oversight Council under Title VIII of the DFA

• A foreign financial institution established in a jurisdiction where the regulator of such an institution maintains beneficial ownership information regarding such institution

• A non-U.S. governmental department, agency or political subdivision that engages only in governmental rather than commercial activities

• Any legal entity only to the extent that is opens a private banking account subject to 31 CFR 1010.620

Who needs to be identified as part of the Beneficial Ownership Rule?

Each individual, if any, who directly or indirectly, owns 25% or more of the equity interests of a legal entity customer (OWNERSHIP PRONG).

A single individual with significant responsibility to control, manage or direct a legal entity customer, including an executive officer or senior manager (e.g. CEO, CFO, COO, Managing Member, General Partner, President, Vice President or Treasurer); or any other individual who regularly performs similar functions (CONTROL PRONG).

What is the beneficial ownership rule?

The beneficial ownership rule makes it mandatory for all financial institutions to comply by identifying the ultimate beneficial owner(s) and a controlling person of a legal entity customer opening or maintaining an account.

What is a legal entity customer?

A legal entity is defined as a corporation, limited liability company, other entity created by the filing of a public document with a Secretary of State, a general partnership, a limited partnership, business trust and any similar entity formed under the laws of a foreign jurisdiction.

Do you still have questions?

Do not hesitate to contact our team.